Last minute cancellations and not showing up to treatment.
Dear patients, please be courteous to other individuals who may be in pain or suffer from severe injuries and need an urgent massage treatment. We do understand that sometimes life gets in the way of things and you may need to cancel or reschedule an appointment.
If you do need to cancel or reschedule an appointment, please provide sufficient notice, but not less than 24 hours (72 hours for Kyle Tarry). We will try to reschedule your appointment for the same week and with the same therapist, if schedule permits, so that you don’t miss your treatment.
You will, however, be charged the full fee for your session if you do not show up for your appointment or cancel your appointment with less than 24 hours notice (1 whole day, and 3 days for Kyle Tarry).
Failure to pay for missed appointments may result in you being unable to book future appointments with our clinic until your account has been paid in full.